Tire World - When our Customers Talk, We Listen

"Folks, you could not be in better hands!
Take my word for it! Whether you're here
to buy tires or get major repairs you've
come to the right place!"
customer from out of town

"The level of customer service, quality of technical service and friendly staff never ceases to impress me.

"Vince White took the time to keep me informed and explained in detail what and why certain things had to be done and all my options.

"I am no mechanic, so being able to trust your staff and their expertise is critical to me."
Phil S

"Thanks so much for your help & kindness
in helping us with our pickup starter.
It's fairly uncommon to find honest &
caring people these days, so when you
experience it personally, it's refreshing."
C & G Johnson

Give the Downtown Team a call at 442-2228
or bring your vehicle by 509 S. Nevada Ave.

Your counter person's "clear abilities and straightforwardness
strongly reassured me that the repairs were legitimate and a good value.
Your crew was a great find to me in difficult circumstances in a new town,
and I'll be very glad to recommend Tire World to others."
J Willcher

"I have been a customer of Tire World for some time, and continue
to return for service because I always receive quality professional
care and am received by a friendly and helpful staff."
D Spotts

"I couldn't have been treated more courteously."
T Juneau

"I have never received such excellent service
from a service store in my life!"
K Anderson

"I will not take my vehicle anywhere else."
G Crane

"Thank you so much for your kind, honest & trustworthy service.
Time & time again, you come through for me & in essence, my family.
Nowhere have I gone & found such a dedicated & hardworking team.
I recommend you to all."
MSH

"Thanks for saving me some money."
L Lehman

"We would like to thank you for your great service and effort
that you have shown us. Every time we need our vehicles serviced
your employees make an effort to try to get the work done as quickly
as possible and we greatly appreciate it."
Rocky Mountain Fire and Safety

"It has been especially wonderful for me to have someone I can depend
on where the automobile is concerned. As you know, I have no talent
for mechanical issues. When I have a problem I can always count on you.
Our son, to whom you were so kind, always advises me to 'Call Tony.'"
M

"I especially appreciate your desk man, Tony. I feel confident
with his advice and feel like he gives me personal service.
He answers all my questions with patience and takes the time
to explain things to me."
M Finch

"As always, I feel like the treatment I received from Tire World was fair,
honest and first-class. That treatment goes from the front desk to those
employees, like Nate, who perform the repair work."
E Beard

"You always go above & beyond when we bring our vehicles in."
S Epperson

"A note to thank you for your continuing courtesy and understanding
- it's always a better experience than at any repair shop in town!
You're the best."
N Fogel

"Your employees, Tony, Diana, and DJ should be commended.
Each one of them added a positive touch to my dilemma.
They truly display why I keep coming back to Tire World.
These employees show that no matter what their job is,
they can make a difference."
K Matelsky

"I have been a customer of the Tire World on Centennial
for several years. I am a single woman and always receive the best
customer service and care.

"Your people are very helpful and give honest, good advice.

"I use Tire World for all my car repairs and maintenance because
I trust their judgment. They call me with updates and my car has always
been ready on time with the work efficiently performed
at a reasonable price.

"I especially appreciate your desk man, Tony.
I feel confident with his advice and feel like he gives me personal service.
He answers all my questions with patience and
takes the time to explain things to me.

"Thank you Tire World for your great customer care."
M Finch

"I had heard good reports from co-workers of the service your store
had done for them as well as the shuttle service. So, I pulled in to
Tire World where once I stopped my vehicle, it wouldn't start again.
Diana gave me a ride into work in the van and Tony called less than
two hours later with the diagnosis that the alternator had failed.
Tony and Diana were very kind in working with me ... This is the first time
I've had work done at Tire World and I will recommend you to others."
G Miller

"As a female who only puts gas and windshield wiper fluid in my vehicle,
I feel very comfortable taking my truck into the Tire World North
facility knowing they won't treat me as a dumb blonde.

"The gentlemen at the front counter are great interpreters of the
'female' language. They know when I say my engine 'sounds like it's
coughin' up a hairball' [it] translates to
'you probably need transmission fluid.'

"They were also up to the challenge of figuring out
what the annoying 'rattle' sound was that I could hear over my radio
(broken transfer case). I also respect their judgement when they tell
me I really need to rotate my tires.

"These guys are the best and deserve to be recognized for a job well done!
Now if I could only get y'all to wash my truck while it's there... :)

"Thanks again!"
D Fielding

"Thanks for being a solid, honest business.
I hope you continue to grow and have success.
If you continue treating customers like you've treated me,
that shouldn't be a problem!"
J Tracy

A friend "recommended your store. There was a squeaking
with the breaks for my 1999 Jeep Grand Cherokee
and I went to your store to have them checked.
To my surprise, I received the best service ever.

"Of course, being a woman, I am skeptical on being told
something is wrong with my car when truly nothing is.
He advised me that at least 60% of my brakes
were still good.

"Thus, due to the dry weather, brakes have a tendency to squeak a little.

"It was a wonderful experience to not be taken."
D Ingram

"I've been coming here for many years now and,
although I only deal with Carl, I know I'm in
good hands with everything.
Carl is AWESOME and is the best cust.
serv. manager I've ever come across.
I greatly appreciate the service I receive."
D Coppock

"Many thanks for exemplary service!
Friendly, professional, and honest service
are more the exception than the rule in today's day and age.
However, you folks make it the rule versus the exception.
It's a pleasure giving you our business.
Special thanks and appreciation to Carl!"
S Epperson

"I just wanted to write a quick note to say how impressed
I was with the service I received at Tire World.
Tire World will definitely get all our business
from now on. Thank you!"
P Kohler

"Just to let you know once again how much [we]
appreciate your following up on our door problem,
not once but twice, and without a hassle.
While other businesses may have told me to
take a hike under the circumstances,
your care for the customer clearly was a priority."
A Millan

"I want to thank you for advising me to delay replacing the brake calipers
on my '93 Lincoln Continental. I appreciate your honesty and integrity."
D Flabuck

"We really appreciate the time you put into 'isolating' a problem.
From the great results we receive when you all perform maintenance
and repairs, we have come to trust your expertise."
R & E Pullian

"Many times in the past you have given the extra customer service
that can only be found @ the Tire World. But my neighbor and I agree
that your latest act of kindness needs more than a casual thank you."
D Riebesehl

"I just wanted to personally thank you for the great service
you and Tire World has given me. I'm fairly naive about cars
and I trust I haven't been taken advantage of. That's nice!"
E Hawker

"Over the past several years of working with the staff at Tire World,
I continue to be very happy with their service and responsiveness.
Without hesitation, I refer friends to your shop, knowing that their
satisfaction will be assured. Thank you!"
S Brunton

"You were wonderful. You're prices beat everyone else's,
you went out of your way to be accommodating,
you took special care of my harp
(it was in the back of the car during the repair and your men kept it
out of the sun and heat). And - what a difference the shocks have made!

"What impressed me the most, though,
was how the men at the counter dealt
with people while they were under a
good deal of pressure from lots of directions.

"I had heard good things about you before I came,
and now I'll report the same to others.

"It's good to know there are people of integrity still around!"
C Jones

"This is my 11th year as a Tire World customer!"
M Inn

"When I left Tire World last week,
it was the first time I ever left a repair shop
feeling I HADN'T been ripped off.

"In the future, I will deal exclusively with Tire World North
when I need auto service. And I will happily refer all my friends,
relatives and co-workers to Carl for their auto service needs."
V Hastings

"It is very refreshing to see a manager and a company
stand by their work and insure the job is completed."
B Smith

(from a letter to Chevrolet)
"There has been a great celebration in our family this week!
You see, I'm a 1984 Cavalier Station Wagon who, last week,
passed 200,000 miles!

"I have my original engine and my original transmission,
and to make it even nicer, I get 30 miles to the gallon!

"Whenever the least thing is not quite right,
off I go to Tire World where Terry Hoadley, the manager,
and his excellent mechanics enjoy taking care of me.

"I share the garage with a 1984 Chevette with 134,256 miles.
It has the original motor, but has had a second transmission.
We both climb, in all kinds of weather, to our home on the bluff,
with its view of the city and Pikes Peak to the West."
The Matoon Family

"Dear fellow customer,
"While waiting to get my Honda Civic serviced
I just had to write this!

"My little Honda is now 10 years old. It runs perfect.
The only place I trust it to is right here in Carl's hands.

"Congratulations to you who are reading this
- you found the BEST garage & service place in town."
H Bredvik

"I am writing to express my thanks for the good service
you and your team at the auto center provide on an ongoing basis.
Your front counter representatives are always friendly and helpful,
regardless of the requests being made."
R Mason

"Dear Tire World Customers,
As a dedicated customer of Tire World,
I felt compelled to write this note.
It is not often that you find a business
as dedicated to customer satisfaction
as these guys have been to us.

"Tire World has maintained our 2 vehicles
flawlessly for the past 8 months.
Everything from brakes to tires,
to just basic maintenance.

"I can't tell you how refreshing it is
to tell your mechanic to just fix
whatever is necessary and trust that
they will do just that, without charging
an arm and a leg, and without selling you
repairs that you don't need.

"Often, upon picking up our vehicle
after a repair, we find to our delight
that a few little things have been
magically repaired with no reference
to such repairs on our invoice.

"I strongly recommend that anyone
searching for an honest mechanic give
Tire World in South Colorado Springs a shot.
You won't be disappointed.
These guys are the BEST!"
C and C Heller

"Finding auto service you can trust is
one of daily life's great treasures.
Uncertain service can add a lot of stress
to a car owner's routine.
Service you can trust gives you peace of mind.

"A referral from a friend crowing
about your honesty and quality
brought me to your Cheyenne Meadows
store nearly a year ago.
And I have not been disappointed since.
In fact, each time I'm more impressed.
A couple of times I've come in convinced
I had this car problem of that.
Then you guys found a more simpler
explanation and less expensive repair.

"It's great to have a place for auto repair you can count on
and have one less thing in life you have to watch like a hawk.
I've contacted the Better Business Bureau
to file a positive reference for you.
And I refer people to you every chance I get.
Thanks for the good ethics and the good work."
B Keesee

"We want to thank you for the courteous treatment we received
from you and your staff.
"When we brought our car to your shop it needed major repairs
- complete brake work, motor and transmission mounts,
a complete major tune-up, etc.
"When we picked up the car and drove it home
we thought we had a new car.
Your mechanic did a tremendous job and
we are very, very pleased."
E and C Helwig

"I have never received such excellent service
from a service store in my life.
Any time I bring my car to this store,
all of my questions are answered and,
if there is a problem, it is always fixed quickly
and at a good price.
Several times I have brought my car in thinking
something is needing to be fixed,
and they always look at it,
and if nothing needs to be done,
they actually tell me I do not need anything,
which is odd in the car service world!"
K Anderson

"Their knowledge, honesty and integrity is impeccable.
In this day and age we live in it is rare to find a place
that is managed on these principles.
Over the past 2 1/2 years we have come to trust them
for all our automotive needs and have never been disappointed."
R Morford

"We wish we could advertise your services here in Texas.
You are what service is all about."
M/M R Wooten

"In every instance I have picked my vehicle up with
total satisfaction as to the work performed and its cost.
Your staff has been great communicating the problem,
its expected cost and the completion time."
C Friese

"Thanks for taking care of us."
M Mauss

"If I were to describe the nature of your business,
the first thought that comes to mind is integrity."
M Whetstone

"We just wanted to thank you for all your great service and friendliness.
We never worry about taking our cars to you
and we feel you are very honest and so nice!"
The Flowers Family

"It's clear to see why your store must be doing so well
with people like you working there.
Thank you so much for everything."
D Harms

"I was surprised with the service
and friendliness I received at your store.
I purchased tires, went over my options
and was all done in 1/2 hour.
It was also 'ladies day,' which I didn't even know existed.
It was very nice to know people actually
still appreciate their customers.
Thank you all!!!!"
K Swann

"Troy and his team did an excellent job,
and great customer service."
M Dumlao

"I know that I have found a shop and people that I can truly trust!
I just want you to know how grateful I am to have found this shop
and these great people!"
K Engvall

"I wanted to take time out and send a thank you note to Tire World
concerning the excellent customer service I received from Lee at
the Nevada location.
Not only did he explain in great detail the mechanical problem
with my vehicle, he went above and beyond normal customer service
when he helped me with a warranty situation I was having.
I'll be sure to bring both my vehicles to the Nevada location
as a direct result of Lee's help. I'm also going to tell my friends
and co-workers about the Nevada location. Thanks Lee!"
N Thompson

"Everyone from Lee at the front desk, to the mechanic who gave me a
ride home, to the mechanic who worked on my car, all continue to
represent the quality I would want in employees. Thanks for
operating a honest, fair and friendly place to have our cars serviced.
We will tell all our friends about our great experiences at Tire World!"
P Wiersma

"Just a short note to say thanks for providing such excellent auto service.
I have rarely experienced in Colorado Springs the kind of care you have
shown. You have demonstrated to me that the
customer does indeed come first."
A Carpenter

"During my thirty years of driving, I have had a wide variety
of experience with maintenance on the vehicles I have owned.
The service I have received from the Tire World located at
509 South Nevada Ave., Colorado Springs CO has
exceeded the highly professional standard.

"You have always greeted me with a friendly smile, and treated
me with courtesy, and the utmost respect. You have always taken
the time to explain the process needed to repair my vehicle.

"Your technicians have displayed professional, friendly service
which indicates to me you have treated
your fellow employees with respect.

"Your shop is exceptionally clean, including the bathroom!
Keep up the great job!

"In our world of rush and limited service, it is refreshing to
experience the high level of personal service offered by your personal
staff. I look forward to many years of worry free car repair."
M Moorhead

"... When I came back my oil change was done and my brakes were
estimated. They didn't need everything the last person told me about.
And to top it off, the estimate the Tire World people gave me was even
lower when it was done. It sure does feel good to relate with
honest people. Oh, yeah, and Lee was great, too.
He explained to me everything they did in my way
that I could understand."
D Olkeeto

"I was able to make it to your shop on a wing and a prayer.

"From the moment I entered your Tire World, the courtesy and
professionalism displayed by you and your employees was abundant.
Not only did you get me to work 'on time,' but called within the hour
to let me know what the problem was and that it could be fixed by noon.
I was amazed!

"In this day and age when kindness and courtesy sometimes seem to be
forgotten traits, you have restored my faith that there are still
professionals out there who take pride in their work."
M Leiser

"I am certain I am not alone in the belief that many less reputable
persons may well have not taken the time to correctly diagnose the
cause of water appearing in the crankcase of our vehicle or may have
gone ahead and replaced the engine anyway. The fact that you were
willing to save us a significant amount of money speaks highly of
your commitment to serving your customers fairly and with their
best interest in mind.

"I commend you and your company for maintaining your integrity as
your business has grown. I am certain much of your growth must be
largely due to the fact that honest and fair treatment of your
customers is a part of the service you provide."
R Schatzman, Cardiodiagnostics

"The van runs fantastic and we're so happy with your service
we can't thank you enough!!"
The Lightsey's

"We would just like to thank Lee for all his co-operation, patience,
professionalism, and effort in rectifying this situation. Being in
a sales background for over 20 years, I appreciate the attention to
customer satisfaction during an other than normal situation.
Lee handled it extremely well and got it taken care of as promised.

"We would truly recommend friends to Lee for their car needs."
R & V Johnson

"We have encountered many auto repair shops over the years
and we have never found one to be as customer-focused
as your shop on Nevada."
C & D Hendrix

"Lee did a great job informing me of what was
going on and what needed to be done. It is nice
to have a place you can trust to do the
right job and do it correctly."
P Wiersma

"I appreciate your help when I bring my car to Tire World.
You never make me feel like a person who doesn't know one end
of her car from the other.

"Thank you for making my life with my car so much easier."
J Curtis

"I would like to especially thank Terry Hoadley for his efforts
on my behalf with a somewhat hostile insurance company
[after an accident].
I always felt Terry was doing his best for me and
sincerely wanted to resolve the situation.
He is a true professional, geared for customer service."
Shawn H., Captain USAF

"Terry, as well as the rest of his staff,
have evolved and instituted a philosophy of
dealing with customers in a manner unparalleled
in my 30 years of experience in dealing
with repair organizations.

"To say that Terry and his staff are outstanding
fails to properly describe the organization that exists there.
The integrity and professional ethics in dealing with
customers is indisputable.

"It is an honor to find an organization
of this caliber doing business."
T Thorpe

"Terry and David solved a year-long
problem very easily & quickly.
Your fine firm did not create the problem.
Terry listened to my own diagnosis;
he drove the car and further communicated with David,
[who] added more input; and BY JOVE, the problem is cured!

Some electrical parts "and simply advancing
the timing solved a very sick car.
[It] had been running very, very hot,
under loads and hills and in the summer.

"I had suggested timing to the other shop,
but they said, 'it is right on the money.'

"I am sure glad that David can innovate.

"Thanks again for having a great crew.
Over the past five years, at least,
I have heartily recommended your establishments.
Keep up the good work."
E Goodbar

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At Tire World, we did some research and found that
over 50 percent of our customers are women. Since
we’re an automotive maintenance and
repair facility, you might wonder why
women outnumber men.

Here’s an example that could highlight one reason.
A long time customer wrote us, saying,

"My neighbor, a bit older lady, had a concern
last winter. She was certain she had broken
her axle when she hit a curb. Knowing she’d
probably thrown out her alignment, I encouraged
her to see Tire World and mention my name.
She went but didn’t say she knew me.
Nevertheless, she returned very relieved.
She explained to me exactly what was
wrong with her car and how Tire World fixed it.
And she was very happy with the savings they
worked out for her."
JM

Even today, women are often dealt with as if they
couldn’t understand mechanical things.
In fact, many men have trouble grasping
the workings of their vehicles.

In a business such as automotive repair,
not being familiar with the subject can make one
vulnerable to not knowing if those working on your
vehicle are worthy of trust.

"I have learned so much from listening to Terry
[now General Manager], Carl, Tony, and Chad
explain the work being done on my vehicles plus
the recommendations they have made,"
writes one customer.
"This gradual learning, over the years I have used
Tire World, has made me a much wiser consumer."
Janice M

As you browse through the letters from our customers,
you'll frequently find mention of more specifics.
Women appreciate dealing with an honest business.

Being a locally owned and operated business also helps ensure
the high standard of service at all Tire World stores.

All managers train under staff with years of experience in caring
for customers with Tire World’s business philosophy in mind.

They learn to take the time to listen to what the customer
has to say and ensure questions get answered. Helping customers
understand any repairs needed, various options, how their vehicle works,
and how it is best maintained becomes second nature to them.