“Dear Mark,
I was in the other day having a spare set of tires put on my Jeep. Not only was the service fast, the reception & paperwork friendly & efficient; but the cost was nearly 10% less than the est. price.
While I was there, the assistant manager Mr. Neil Cooper went out of his way to reassure & comfort a disabled elderly woman who was upset & afraid what she needed done on her care was going to be a problem. He was kind, he spent time having a conversation with her & made sure her needs were met & she was squared away. It (is) sad to say that kind of customer service & basic human compassion is rare, but it’s true. You have a gem in denim working your front counter. Thank you for everything!”